May 08, 2019
If Disney ran the deli, would they do things differently? When we asked one of their senior innovative experts, along with representatives from other best-in-class retail leaders, we found a common thread: Customers aren’t satisfied by one-size-fits-all solutions, so providing an unparalleled experience with innovative, differentiated options is crucial. Their observations of the deli confirmed our findings that shoppers have different missions, too.
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