May 08, 2019

If Disney ran the deli, would they do things differently? When we asked one of their senior innovative experts, along with representatives from other best-in-class retail leaders, we found a common thread: Customers aren’t satisfied by one-size-fits-all solutions, so providing an unparalleled experience with innovative, differentiated options is crucial. Their observations of the deli confirmed our findings that shoppers have different missions, too.

To learn more, download the full PDF Report.